The Altevie service center, with PCoE certification, provides services in the following areas:
The service portal can be accessed by entering the User ID and Password.
The access button to the SUPPORT CENTER portal is shown in the next section.
To request credentials or in the case of forgotten passwords, use the appropriate link in the next section.
The ALTEVIE presidium can be contacted even outside normal working hours at the number +39 342 7299355 only after the incident has been entered on the Support portal.
Access to the Support Center occurs after an error has been reported.
Download the available documentation and follow the procedure outlined in the Guide.
Also in the side section, in the QUICK GUIDE USER area, you can download the QUICK GUIDE FOR THE USER and the ERROR REPORT FORM.
Download the Quick Guide for the user and the Error Reporting form in a single ZIP file.
To access the service you will be asked to enter your User ID and Password in the next screen.